pj365 Privacy Policy — Your Data, Protected and Respected

pj365 is an online gaming platform operating at pj365.win, offering live casino games, jackpot slots, sports betting, cockfighting, and lottery services to registered players. pj365 serves Pakistan as its primary market, with all accounts and transactions denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, pj365 acts as the data controller in respect of the personal data of its registered players. This means pj365 determines the purposes and means of processing your personal data. Where pj365 engages third-party service providers who process data on our behalf — such as payment processors and game software providers — those parties act as data processors under instructions from pj365.

If you have any questions about this Privacy Policy or about how pj365 handles your personal data, please contact our support team at [email protected]. All correspondence related to privacy matters is handled in English and responded to within 5 business days.

pj365 collects personal data from you in the following ways and categories:

Data you provide directly when registering or using pj365:

• Full legal name as it appears on your Pakistan CNIC or passport
• Date of birth (required to verify you are aged 18 or above)
• Pakistan mobile number used as your account identifier and for security verification
• Email address (where provided)
• City or province of residence within Pakistan (for account and payment processing purposes)
• Payment method details — including Easypaisa or JazzCash account numbers and Pakistan bank account details used for deposits and withdrawals on pj365
• Identity documents — CNIC, passport, or other government-issued identification documents submitted during the verification process
• Correspondence submitted to pj365 support via live chat, email, Telegram, or WhatsApp

Data collected automatically when you use pj365:

• IP address and approximate geographic location derived from your IP address
• Device type, operating system version, and browser type
• Pages visited on pj365, time spent on each page, and navigation patterns
• Game session data — games played, wager amounts in PKR, session start and end times, and game outcomes
• Login timestamps and access logs
• Cookie and similar tracking technology data (see Section 5)

pj365 uses the personal data it collects for the following specific purposes:

pj365 does not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

pj365 processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered pj365 user — including operating your account, processing PKR deposits and withdrawals, and providing access to games.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including age verification obligations, anti-money laundering requirements, and record-keeping duties.
• Legitimate interests: Processing is necessary for pj365's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our service — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly marketing communications and the use of non-essential cookies — pj365 relies on your explicit opt-in consent. You may withdraw this consent at any time by contacting pj365 support.

pj365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site so we can improve it. The categories of cookies used on pj365 are as follows:

• Essential cookies: Required for core platform functionality including maintaining your login session, remembering your language and currency preferences (PKR), and enabling secure transactions. These cookies cannot be disabled without impairing your ability to use pj365.
• Analytics cookies: Used by pj365 to understand aggregate patterns of how players navigate and use the platform. Data collected through analytics cookies is anonymised and used only for internal platform improvement purposes.
• Functional cookies: Remember your platform preferences and customisations to improve your pj365 experience across sessions.
• Security cookies: Used to detect and prevent fraudulent login attempts, account takeover, and other security threats to your pj365 account.

pj365 does not sell, rent, or otherwise transfer your personal data to third parties for their independent use. We share your data only in the following limited and controlled circumstances:

• Payment processors: Your payment method details and transaction data are shared with Easypaisa, JazzCash, and relevant Pakistan banking institutions solely to process your PKR deposits and withdrawals. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Game software providers: Limited technical data (such as session identifiers) may be shared with licensed game providers whose software operates within the pj365 platform, to the extent necessary to deliver the game experience. These providers do not receive your personal identity or payment details.
• Identity verification partners: Where pj365 uses third-party services to assist with age and identity verification, your identification documents may be processed by those partners under strict data processing agreements with pj365.
• Legal and regulatory authorities: pj365 will disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or a regulatory direction.
• Fraud prevention services: pj365 may share limited data with fraud prevention and anti-money laundering services to protect the platform and its players from financial crime.

pj365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the pj365 platform is encrypted using industry-standard TLS protocols, ensuring your personal and financial information is secure in transit across Pakistan's networks.
• Encrypted data storage: Sensitive personal data — including identity documents and payment method details — is stored in encrypted form in pj365's secure server infrastructure.
• Access controls: Access to player personal data within pj365's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data receive appropriate data protection training.
• Two-factor authentication: pj365 offers two-factor authentication for player accounts to provide an additional layer of security beyond username and password.
• Intrusion detection: pj365 maintains automated monitoring systems to detect and respond to attempted unauthorised access to player data or platform systems.
• Regular security reviews: pj365's security posture is reviewed and tested regularly to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspected breach affecting your pj365 account, please notify us immediately at [email protected].

pj365 retains your personal data for as long as your account is active and for additional periods required by our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your pj365 account and for a minimum of 5 years following account closure, in line with standard financial services record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 7 years from the date of the transaction, as required for financial compliance and anti-money laundering purposes.
• Identity verification documents: Retained for the period of your account and for the legally required retention period following account closure.
• Support correspondence: Retained for 3 years from the date of the last communication, after which it is securely deleted unless required for ongoing legal or compliance purposes.
• Analytics and usage data: Anonymised analytics data may be retained indefinitely as it does not constitute personal data once anonymised. Non-anonymised usage logs are retained for 12 months.

When personal data is no longer required under the applicable retention schedule, pj365 securely deletes or irreversibly anonymises it.

As a pj365 registered user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact pj365 at [email protected] with the subject line "Data Rights Request". We will respond in English within 5 business days:

• Right of access: You may request a copy of the personal data pj365 holds about you, along with information about how it is used.
• Right to rectification: If any personal data pj365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, many corrections can be made directly through your pj365 account settings.
• Right to erasure: You may request that pj365 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that pj365 may be required by law to retain certain records even following an erasure request.
• Right to restrict processing: You may request that pj365 temporarily restrict the processing of your personal data while an inaccuracy is corrected or while you object to a particular processing activity.
• Right to object: You may object to pj365 processing your personal data for legitimate interest purposes. pj365 will assess your objection and cease the relevant processing unless compelling legitimate grounds override your objection.
• Right to withdraw consent: Where pj365 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pj365 is strictly for users aged 18 years and above. pj365 does not knowingly collect, process, or store the personal data of individuals under the age of 18. Age verification is a mandatory step in the pj365 registration process, and additional verification may be requested at any time during a player's use of the platform.

If pj365 becomes aware that personal data belonging to an individual under the age of 18 has been collected — whether through misrepresentation at registration or any other means — that data will be immediately deleted, the associated account will be closed, and any funds held in the account will be dealt with in accordance with our Terms & Conditions and applicable legal requirements.

pj365 may send you promotional communications about new games, bonuses, and platform features via SMS to your registered Pakistan mobile number or via email, subject to the following conditions:

• pj365 will only send marketing communications to players who have opted in to receive them, either during the registration process or at a later date through their account settings.
• You may opt out of marketing communications at any time by updating your communication preferences in your pj365 account dashboard, or by contacting pj365 support and requesting removal from our marketing list.
• Opting out of marketing communications does not affect operational communications related to your pj365 account, such as transaction confirmations, security alerts, verification requests, and responsible gaming notifications — these will continue to be sent as they are necessary for the operation of your account.
• pj365 does not share your contact details with third-party marketers or advertising networks.

The pj365 platform may contain references to third-party services — primarily the payment providers (Easypaisa, JazzCash, and Pakistan banks) used to process PKR transactions, and the game software providers whose titles are available on pj365. When you interact with these third-party services — for example, by completing a JazzCash deposit — you are subject to that provider's own privacy policy and terms, not pj365's.

pj365 is not responsible for the privacy practices or data handling of third-party payment providers, game studios, or any other external services referenced in connection with pj365. We recommend reviewing the privacy policies of any third-party service you use in connection with your pj365 account to understand how your data is handled by that provider.

pj365 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, pj365 will:

• Update the "Last Updated" date at the top of this document and in the header of this page.
• Notify registered pj365 players via SMS to their registered Pakistan mobile number or via an in-platform notification, where the changes are material to how we use your personal data.
• Where changes require your renewed consent — such as a new use of your data not covered by existing consent — pj365 will seek that consent before implementing the new processing activity.

Your continued use of pj365 after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any updated policy terms, you should cease using pj365 and may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pj365 handles your personal data, please reach out to our support team through any of the following channels. All privacy-related communications are handled in English:

• Email: [email protected] — Please use the subject line "Privacy Policy Query" or "Data Rights Request" for fastest routing. Responses within 5 business days.
• Live Chat: Available 24/7 on the pj365 platform. For urgent account data concerns, live chat is the fastest channel.
• Telegram: @pj365official — for general privacy queries.
• WhatsApp: pj365support — for Pakistan players who prefer messaging support.

pj365 is committed to handling all privacy queries and data rights requests promptly, fairly, and in a manner consistent with the principles described in this Privacy Policy. Your trust in pj365 is something we take seriously — protecting your personal data is fundamental to our relationship with every Pakistan player on the platform.