Your pj365 Questions,
Answered Clearly
From creating your account and depositing in PKR via Easypaisa or JazzCash, to understanding bonus wagering requirements and responsible gaming tools — everything you need to know about pj365 is right here.
Welcome to the pj365 FAQ — your comprehensive guide to getting the most out of Pakistan's premier online gaming platform. Whether you are a first-time player from Karachi signing up for the very first time, a regular from Lahore looking to understand a bonus offer, or a seasoned member in Islamabad with a withdrawal question, this page covers over 20 real questions that pj365 players ask every day. Browse by category below or use your browser's Find function (Ctrl+F / ⌘+F) to jump straight to the answer you need.
Account & Registration
Q How do I create a pj365 account?
Creating a pj365 account takes under two minutes. Visit the pj365 registration page, enter a valid mobile number or email address, choose a secure password, and confirm your details. You will receive a one-time verification code via SMS or email. Once verified, your account is active and ready to deposit in PKR.
Q What documents does pj365 require for KYC verification?
pj365 follows standard KYC (Know Your Customer) procedures. You will need to upload a clear photo of your CNIC (Computerised National Identity Card) — both front and back. In some cases, a recent utility bill or bank statement for address confirmation may also be requested. KYC approval typically takes 24–48 hours on business days.
Q I forgot my pj365 password. How do I reset it?
On the pj365 login page, click "Forgot Password" and enter the mobile number or email linked to your account. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact pj365 live chat support.
Q Can I have more than one pj365 account?
No. pj365 strictly allows one account per player. Creating multiple accounts violates the Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balance. If you have accidentally registered twice, contact pj365 support immediately to resolve the issue before it affects your funds.
Q How do I close my pj365 account permanently?
To request permanent account closure, reach out to pj365 support via live chat or email at [email protected]. Provide your registered mobile number and the reason for closure. Any remaining PKR balance will be processed for withdrawal before the account is deactivated. Account closure requests are typically handled within three business days.
Deposit & Withdrawal
Q How do I deposit money into pj365 using Easypaisa?
Log in to your pj365 account, go to the Cashier section, and select Easypaisa as the deposit method. Enter the amount you wish to deposit in PKR, then follow the on-screen instructions to complete the transaction via the Easypaisa app or USSD menu (*786#). Easypaisa deposits on pj365 are typically credited within a few minutes.
Q Does pj365 accept Jazz Cash deposits?
Yes, pj365 supports JazzCash deposits. Head to the Cashier, choose JazzCash, and enter your deposit amount. Confirm the transaction through your JazzCash app or dial *786# on your Jazz/Warid number. JazzCash deposits are processed in real time in most cases, letting you start playing almost instantly.
Q What is the minimum deposit amount on pj365?
The minimum single deposit on pj365 is 500 PKR. This applies across all supported payment methods, including Easypaisa, JazzCash, Raast, and bank transfers (HBL, UBL, MCB, Meezan Bank). There is no upper limit on standard deposits, though your bank or mobile wallet may have its own daily transaction cap.
Q How long does a pj365 Easypaisa withdrawal take?
Easypaisa withdrawals from pj365 are usually processed within 30 minutes to 4 hours, provided your KYC is verified and no bonus wagering requirements are pending. Requests made during non-business hours or public holidays may take slightly longer. The minimum withdrawal amount is 1,000 PKR.
Q Are there any withdrawal fees on pj365?
pj365 does not charge its own processing fee on standard withdrawals. However, your bank or mobile wallet provider (Easypaisa, JazzCash, HBL, etc.) may apply their own transaction charges depending on your account type and the transfer amount. We recommend checking your provider's fee schedule before initiating a withdrawal.
Q Can I use Raast for deposits or withdrawals on pj365?
Yes, pj365 supports Raast — Pakistan's instant interbank payment system backed by the State Bank of Pakistan. Raast transfers are real-time and fee-free at the bank level, making them one of the fastest ways to move PKR funds to and from your pj365 account. Link your Raast ID in the Cashier section to get started.
Games & How to Play
Q How do I play live baccarat on pj365?
Open the Live Casino section on pj365 and choose a baccarat table. You will be connected to a live dealer streaming from a real studio. Place your bet on Player, Banker, or Tie before the timer runs out. The dealer draws cards according to standard baccarat rules. The side closest to 9 wins. No download is needed — it runs in your browser.
Q What is the RTP of pj365 slot games like Treasures Aztec and Gates of Olympus?
RTP (Return to Player) varies by title. Gates of Olympus by Pragmatic Play carries an RTP of approximately 96.5%, while Treasures Aztec typically ranges between 95.5% and 96.8% depending on the variant. These percentages represent theoretical long-term averages across millions of spins — individual sessions will naturally vary. Always check the game's info panel for the exact RTP displayed by the provider.
Q How does pj365 Cockfighting betting work?
pj365 Cockfighting streams live matches from licensed arenas. You select an ongoing or upcoming bout, choose which rooster you back (Meron, Wala, or Draw), enter your stake in PKR, and confirm your bet before the match starts. Odds are displayed in real time and winnings are credited immediately after the result is confirmed. Match schedules are updated daily on the Cockfighting section.
Q Can I play pj365 games on my mobile phone?
Absolutely. pj365 is fully optimised for mobile play on Android and iOS devices. All games — live casino, slots, cockfighting, and lottery — run directly in your mobile browser with no app download required. For the smoothest experience, use the latest version of Chrome or Safari on a stable 4G or Wi-Fi connection.
Q Are the games on pj365 fair?
Yes. pj365 slot and RNG-based games use certified Random Number Generators (RNGs) audited by independent testing laboratories to ensure every outcome is statistically random and unmanipulated. Live casino games are dealt by real dealers on camera in real time, eliminating any possibility of automated outcome manipulation. Fair play is a core commitment of pj365.
Promotions & Benefits
Q What welcome bonus does pj365 offer new players?
pj365 offers new players a deposit match welcome bonus — the exact percentage and maximum bonus amount are displayed on the promotions page at the time of your first deposit. Bonuses are credited in PKR and applied directly to your account balance after the qualifying deposit is processed. Always read the full bonus terms before opting in.
Q What are wagering requirements and how do they work on pj365?
A wagering requirement (also called a rollover or playthrough) is the number of times you must bet the bonus amount before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a 1,000 PKR bonus means you need to wager 20,000 PKR total on eligible games. Check individual promotion pages on pj365 for exact wagering multipliers and game contribution rates.
Q Does pj365 have a loyalty or VIP rewards program?
Yes. pj365 runs a tiered loyalty program where players earn points on every real-money wager placed on eligible games. Points accumulate to unlock higher VIP tiers, each offering enhanced benefits such as higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and priority support. Log in to your pj365 account to view your current tier and progress.
Q Do free spins expire on pj365?
Free spins awarded as part of a pj365 promotion typically have an expiry window — usually 24 to 72 hours from the time they are credited. Winnings from free spins are usually subject to additional wagering requirements before withdrawal. The exact expiry and wagering conditions are stated in the specific promotion's terms. Expired free spins cannot be reinstated.
Safety & Responsible Gaming
Q What is the minimum age to play on pj365?
pj365 is strictly an 18+ platform. Players must be at least 18 years of age to register, deposit, and play. Age verification is part of the KYC process. If a player is found to be underage, their account will be immediately suspended and any funds will be returned to the depositing payment method. pj365 is committed to protecting minors from gambling harm.
Q How do I self-exclude or take a break from pj365?
If you feel your gaming is becoming a concern, pj365 offers self-exclusion tools accessible via Account Settings under the Responsible Gaming section. You can set a temporary cooling-off period (1–30 days) or request a permanent self-exclusion. During exclusion, you will not be able to log in or receive promotional materials. For immediate help, contact pj365 live chat support at any time.
Q Does pj365 offer deposit limits to help control spending?
Yes. pj365 provides daily, weekly, and monthly deposit limit tools under the Responsible Gaming section of your account settings. Setting a deposit limit restricts the total PKR amount that can be added to your account within the chosen period. Limits take effect immediately when reduced and require a 48-hour cooling period before they can be raised, helping you stay in control.
Q Where can I get help if gambling is affecting me or someone I know?
pj365 encourages responsible play and takes player wellbeing seriously. If you or someone you know is struggling with gambling-related issues, please reach out to pj365 support via live chat (available 24/7) to activate self-exclusion. You can also contact the Umang Helpline in Pakistan (0317-4288665) for confidential mental health and addiction counselling support.
Why Players in Pakistan Trust pj365
Six reasons pj365 stands out as the go-to gaming platform in Pakistan
PKR Transactions Only
Every deposit and withdrawal on pj365 is processed in Pakistani Rupees. No currency conversion fees, no hidden FX charges — just straightforward PKR gaming.
Easypaisa & JazzCash Ready
pj365 supports Pakistan's most popular mobile wallets out of the box. Top up your account in seconds using Easypaisa, JazzCash, or Raast — no credit card needed.
Real Live Dealers, 24/7
Baccarat, Sic Bo, and more — streamed live from professional studios with real human dealers. Authentic casino atmosphere, available whenever you play on pj365.
Secure & Fair Play
All pj365 games use certified RNG technology. Your personal and financial data is protected by industry-standard SSL encryption on every connection.
24/7 English Support
Our support team speaks natural English and is available around the clock via live chat, Telegram, and WhatsApp to help with any pj365 question you have.
Committed to Responsible Gaming
pj365 provides deposit limits, session reminders, and self-exclusion tools because we believe gaming should always be fun and never harmful. 18+ only.
Still Have a Question?
Our pj365 support team is available 24 hours a day, 7 days a week — in English. Reach us instantly via live chat, Telegram, or WhatsApp and we will get back to you right away.
Email us at: [email protected] | Telegram: @pj365official